Community Contacts

As your representative in the Australian parliament, Peta Murphy is here to help you
and your family with anything involving the government.

Peta is always keen to hear about your concerns, views and ideas – for our local area and the nation.

And she is also available to assist you whenever you encounter problems with government services.

Please don't hesitate to contact Peta.

Every effort has been made to ensure that the information contained in this guide at publication. Please contact Peta Murphy with any corrections or updates.

Congratulations

Depending on the occasion, messages can be  arranged from the Prime Minister, Governor-General, Premier of Victoria, Governor of Victoria, and the Queen for:
• 90th birthdays
• 100th birthdays
• 50th (Golden) wedding anniversaries
• 60th (Diamond) wedding anniversaries
• 65th wedding anniversaries.

Please contact Peta at least six weeks before the celebration.

Aged Care

My Aged Care is the starting point to access Australian government-funded aged care services


1800 200 422
www.myagedcare.gov.au

Aged Care Quality and Safety Commission

Assesses, monitors and resolves complaints about government-subsidised aged care.


1800 951 822
www.agedcarequality.gov.au

Arthritis Australia

Improving quality of life for Australians living with arthritis.


1800 111 101
www.arthritisaustralia.com.au

Asthma Australia

Working to create a brighter future for people with asthma.

15 Dudley St West Melbourne 3003
1800 278 462
www.asthmaaustralia.org.au

australia.gov.au

Find Australian government information and services.


www.australia.gov.au

Australian Electoral Commission

Conducts federal elections and referendums and maintains the Commonwealth electoral roll.


65 Frankston-Gardens Dr Carrum Downs
13 2326
www.aec.gov.au

Australian Financial Complains Authority

Free independent dispute resolution for financial complaints.


1800 931 678
www.afca.org.au

Australian Taxation Office

Principal Australian government revenue collection agency.


Level 1, 27 Robinson St Dandenong
13 2861
www.ato.gov.au

Beyond Blue

Improving the lives of people affected by anxiety, depression, or suicide.


1300 224 636
www.beyondblue.org.au

Cancer Council Australia

Offers a range of services to support anyone affected by cancer.


615 St Kilda Rd Melbourne
13 11 20
www.cancer.org.au

Carer Gateway

Practical advice and support for carers, including respite care options.

1800 422 737
Emergency Respite (business hours) 1800 052 222
Emergency Respite (after hours) 1800 059 059
www.carergateway.gov.au

Carrum Downs Community Dental

Shop T5, 100 Halls Rd Carrum Downs

9784 8184
www.peninsulahealth.org.au

Centrelink

Social security payments including Age Pension,
Commonwealth Seniors Health Card, and Pensioner Concession Card.


Cnr Davey and Young Sts Frankston
7-9 Codrington Street Cranbourne
332 Main St Mornington


Reply Paid 7800, Canberra BC ACT 2610

Carers 13 2717
Complaints and feedback 1800 132 468
Multilingual phone 13 1202
Older Australians 13 2300
Phone self service 13 6240
Scams and identity theft 1800 941 126
www.humanservices.gov.au

Commonwealth Ombudsman

Investigates complaints from people treated unfairly or unreasonably by government agencies.


1300 362 072
www.ombudsman.gov.au

Community Centres and Neighbourhood Houses

Belvedere Community Centre
36 Belvedere Rd Seaford
9776 8922
www.belvedere.org.au


Ebdale Community Hub and Learning Centre
20 Ebdale St Frankston
03 9293 7102
www.frankston.vic.gov.au


Frankston North Community Centre
26 Mahogany Ave Frankston North
8773 9545
Frankston South Community and Recreation Centre
55 Towerhill Rd Frankston South
9293 7122


Karingal PLACE
103 Ashleigh Ave Frankston
8786 6650

Langwarrin Community Centre
2 Lang Rd Langwarrin
9789 7653
www.langwarrincc.org.au


Lyrebird Community Centre
203 Lyrebird Dr Carrum Downs
9782 0133
www.lyrebird.org.au


Mount Eliza Neighbourhood House
90-100 Canadian Bay Rd Mount Eliza
9787 8160
www.mountelizanh.com.au


Orwil Street Community House
16 Orwil St Frankston
9783 5073
www.orwilst.org.au

Community Support Frankston

Emergency food, grocery vouchers, help with utility bills, referrals and advocacy for people in the City of Frankston.


35 Beach St Frankston
9783 7284
www.frankston.net

Councils

Frankston City Council
30 Davey St Frankston
Shop 6, 230 Cranbourne Rd Langwarrin
1/6 Broughton St Seaford
1300 322 322
www.frankston.vic.gov.au


Mornington Peninsula Shire
2 Queen St Mornington
1300 850 600
www.mornpen.vic.gov.au

Crime Stoppers (and Hoon Hotline)

Confidential reporting of crime information
1800 333 000
www.crimestoppersvic.com.au

Dementia Australia

Support and information for people living with dementia, their carers, and family.


National Dementia Helpline 1800 100 500
www.dementia.org.au

Department of Veterans’ Affairs (DVA)

Support and information for veterans and their dependants.


300 Latrobe St Melbourne
GPO Box 9998, Brisbane QLD 4001
1800 555 254
www.dva.gov.au

Diabetes Australia

Working to reduce the impact of diabetes on the community.


National Diabetes Services Helpline 1300 136 588
www.diabetesaustralia.com.au

Do Not Call Register

List your number to reduce telemarketing calls.

1300 792 958
www.donotcall.gov.au

 

Elder Rights Advocacy

Information and advocacy about aged care concerns.


1800 700 600
www.era.asn.au

Emergencies - Police, Fire, Ambulance

Call 000

Ask for the service you need, wait to be connected.

Energy and Water Ombudsman Victoria

Resolves disputes between Victorians and their energy and water companies.


1800 500 509
www.ewov.com.au

Environment Protection Authority (EPA)

35 Langhorne Street, Dandenong 3175
24-hour pollution hotline 1300 372 842
www.epa.vic.gov.au

Family Violence Response Centre

Supporting women and children to live free from family violence.


Family Violence Response 1800 015 188
www.safesteps.org.au

Frankston Community Health

2 Hastings Rd Frankston
9784 8100
www.peninsulahealth.org.au

Frankston Hospital

2 Hastings Rd Frankston
9784 7777
www.peninsulahealth.org.au

Frankston RSL

183 Cranbourne Rd, Frankston
9783 2288
www.frankstonrsl.com.au

Gambling Help

Support for anyone affected by gambling.
1800 858 858
www.gamblinghelponline.org.au

Golf Links Road Rehabilitation Centre

125 Golf Links Rd Frankston
9784 8799
www.peninsulahealth.org.au

GP After Hours Helpline

After assessment by a registered nurse, you can speak directly to a GP.
1800 022 222

GriefLine

Free phone counselling for individuals and families experiencing loss and grief.


1300 845 745
www.griefline.org.au

Health Services Directory

Find health services (GPs, pharmacies, hospitals).


www.nhsd.com.au

Health Complaints Commissioner

Resolves complaints about healthcare and the handling of health information.


Level 26, 570 Bourke St Melbourne
1300 582 113
www.hcc.vic.gov.au

Hearing Australia

Provider of government-funded hearing services.

13 4432
www.hearing.com.au

Heart Foundation Helpline

Personalised information on heart health, nutrition and a healthy lifestyle.


13 1112
www.heartfoundation.org.au

Home Affairs

Including citizenship, visas, immigration,
border protection and national security.

13 1881
www.homeaffairs.gov.au

Kidney Health Australia

Helping people with kidney disease to improve
health outcomes.

125 Cecil St South Melbourne
1800 454 363
www.kidney.org.au

Libraries

City of Frankston

Frankston Library
60 Playne St Frankston
9784 1020

Carrum Downs Library
203 Lyrebird Dr Carrum Downs
8773 9539

Seaford Library
1/6R Broughton St Seaford
9784 1048

Mornington Peninsula Shire

Mornington Library
Vancouver St Mornington
5950 1820
www.mornpen.vic.gov.au

Lifeline

24 hour crisis support and suicide prevention.

13 1114
www.lifeline.org.au

Meals on Wheels (City of Frankston)

Medicare

Payments that can help when you use health care services or buy medicines.


GPO Box 9822 Melbourne VIC 3001
Cnr Davey and Young Sts Frankston
7-9 Codrington Street Cranbourne
332 Main St Mornington
Continence Aids Payment 1800 239 309
Feedback and complaints 1800 132 468
General enquiries 13 2011
myGov help desk 13 2307
Pharmaceutical Benefits Scheme 13 2290
Telephone claims 1300 360 460
Translating and Interpreting 13 1450
www.humanservices.gov.au

Medicines Line

Information on prescription, over-the-counter and complementary medicines.

1300 633 424
www.nps.org.au/medicines-line

Men’s Sheds

Men of all ages can meet, share stories, hobbies, skills and experiences.

Frankston Men’s Shed
14 Hastings Rd Frankston
9784 8403

Langwarrin Men’s Shed
185N Frankston/Cranbourne Rd Langwarrin
www.langwarrinmensshed.org.au

Pines Men’s Shed
14 Stringybark Cres Frankston North
9786 1008
www.pinesmensshed.com

Mental Health Complaints Commissioner

Safeguards rights and resolves complaints about public mental health services.


Level 26, 570 Bourke St Melbourne
1800 246 054
www.mhcc.vic.gov.au

Mornington Centre

Specialist geriatric assessment facility with medical, nursing and allied health services.

24 Separation St Mornington
5976 9000
www.peninsulahealth.org.au

Mornington Community Health

62 Tanti Ave Mornington
5970 2000
www.peninsulahealth.org.au

Mornington Peninsula Legacy

Helping families after the injury or death of a spouse or parent, during or after defence force service.


1283 Nepean Hwy, Mt Eliza
9708 8201
www.legacy.com.au

Mount Eliza Neighbourhood House

90 Canadian Bay Rd Mount Eliza
9787 8160
www.mountelizanh.com.au

National Health Services Directory

Find health services (GPs, pharmacies, hospitals).


www.nhsd.com.au

National Security Hotline

To report suspicious behaviour.

1800 123 400

www.nationalsecurity.gov.au

NDIS (National Disability Insurance Agency)

Individualised support for people with permanent and significant disability.

1800 800 110
www.ndis.gov.au

Neighbourhood Watch

Volunteer crime prevention and community
safety group.


Frankston 0476 924 132
www.nhw.com.au

No to Violence Men’s Referral Service

Working together to end men’s family violence.
1300 766 491
www.ntvmrs.org.au

NURSE-ON-CALL

Puts you directly in touch with a registered nurse for health advice around the clock.
1300 60 60 24
www.health.vic.gov.au

 

Passport Office

Issues passports to Australian citizens
13 1232
www.passports.gov.au

Peninsula Community Legal Centre

Free advice on most legal issues.
441 Nepean Hwy Frankston
9783 3600
www.pclc.org.au

Poisons Information Centre

Advice about what to do if a person has been poisoned, bitten or stung , or has overdosed or made a mistake with medicine.
13 1126
www.austin.org.au/poisons

Police

Emergency police attendance 000
Report non-urgent crimes 13 1444


Carrum Downs Police Station
42 Ballarto Rd Carrum Downs
8770 4100

Frankston Police Station
15 Fletcher Rd Frankston
9784 5555

Mornington Police Station
8 Main St Mornington
5970 4900

Private Health Insurance Ombudsman

Assists health fund members to resolve disputes.
1300 362 072
www.ombudsman.gov.au

Probus Clubs

Activities include guest speakers, day trips, craft, games, picnics, lunches, dinners.


Probus Club of Frankston 9783 7140
Frankston Combined Probus 9776 5176
Frankston Ladies Probus Club 9789 5192
Probus Club of Langwarrin Combined 0416 138 844
Langwarrin Ladies Probus Club 9789 0449
www.probusvic.com.au

Public Toilet Map

Publicly available toilets across Australia
www.toiletmap.gov.au

Public Transport Ombudsman

Investigates and resolves complaints against
public transport operators.
1800 466 865
www.ptovic.com.au

Public Transport Victoria (including myki)

1800 800 007
www.ptv.vic.gov.au

SCAMwatch

How to recognise, avoid and report scams
www.scamwatch.gov.au

Seagull Day Club

Weekly social program including gentle exercise
and light lunch.
Frankston RSL , 183 Cranbourne Rd Frankston
9783 5509

Seniors Card

Discounts for seniors on goods and services
1300 797 210
www.seniorsonline.vic.gov.au

Seniors Information Victoria

Free practical information about aged care, finances, housing, pensions and concessions.
Level 4, 533 Little Lonsdale St Melbourne
1300 13 5090
www.cotavic.org.au

Seniors Online Victoria

Useful information for seniors
www.seniorsonline.vic.gov.au

 

Seniors Rights Victoria

Information, support, advice and education to help prevent elder abuse.
Level 4, 533 Little Lonsdale St Melbourne
1300 368 821
www.seniorsrights.org.au

Smartraveller

Travel advisory and consular information service
24-hour consular assistance 1300 555 135
www.smartraveller.gov.au

South East Water

General enquiries 13 1694
Faults and Emergencies 13 2812
www.southeastwater.com.au

State Emergency Service (SES)

Flood, storm, and earthquake emergency assistance
13 2500
www.ses.vic.gov.au

Telecommunications Industry Ombudsman

Independent dispute resolution service for telephone and internet complaints.
1800 062 058
www.tio.com.au

Tenants Victoria

Advice, assistance and advocacy for private and
public residential tenants.
55 Johnston St Fitzroy
Tenants Help Line 9416 2577
www.tuv.org.au

University of the Third Age (U3A)

Sharing learning experiences in the age of active retirement.

U3A Frankston
Karingal Place,
103 Ashleigh Ave Frankston
9770 1042
www.u3af.org.au

U3A Mornington
Currawong Community Centre,
5-17 Currawong St Mornington
5975 9773

VicEmergency

Centralised website for Victorian emergency information and warnings.
www.emergency.vic.gov.au

Victorian Ombudsman

Helps resolve complaints with local councils,
state departments and authorities.
9613 6222
www.ombudsman.vic.gov.au

Vision Australia

Supporting people who are blind or have low vision. 
45 Princes Hwy Dandenong
1300 847 466
www.visionaustralia.org