Peta Murphy MP
Federal Member for Dunkley
As your representative in the Australian parliament, Peta Murphy is here to help youand your family with anything involving the government.
Peta is always keen to hear about your concerns, views and ideas – for our local area and the nation.
And she is also available to assist you whenever you encounter problems with government services.
Please don't hesitate to contact Peta.
Every effort has been made to ensure that the information contained in this guide at publication. Please contact Peta Murphy with any corrections or updates.
Depending on the occasion, messages can be arranged from the Prime Minister, Governor-General, Premier of Victoria, Governor of Victoria, and the Queen for:• 90th birthdays• 100th birthdays• 50th (Golden) wedding anniversaries• 60th (Diamond) wedding anniversaries• 65th wedding anniversaries.
Please contact Peta at least six weeks before the celebration.
My Aged Care is the starting point to access Australian government-funded aged care services
1800 200 422www.myagedcare.gov.au
Aged Care Quality and Safety Commission
Assesses, monitors and resolves complaints about government-subsidised aged care.
1800 951 822www.agedcarequality.gov.au
Improving quality of life for Australians living with arthritis.
1800 111 101www.arthritisaustralia.com.au
Working to create a brighter future for people with asthma.
15 Dudley St West Melbourne 30031800 278 462www.asthmaaustralia.org.au
Find Australian government information and services.
Australian Electoral Commission
Conducts federal elections and referendums and maintains the Commonwealth electoral roll.
65 Frankston-Gardens Dr Carrum Downs13 2326www.aec.gov.au
Australian Financial Complains Authority
Free independent dispute resolution for financial complaints.
1800 931 678www.afca.org.au
Australian Taxation Office
Principal Australian government revenue collection agency.
Level 1, 27 Robinson St Dandenong13 2861www.ato.gov.au
Improving the lives of people affected by anxiety, depression, or suicide.
1300 224 636www.beyondblue.org.au
Cancer Council Australia
Offers a range of services to support anyone affected by cancer.
615 St Kilda Rd Melbourne13 11 20www.cancer.org.au
Practical advice and support for carers, including respite care options.
1800 422 737Emergency Respite (business hours) 1800 052 222Emergency Respite (after hours) 1800 059 059www.carergateway.gov.au
Carrum Downs Community Dental
Shop T5, 100 Halls Rd Carrum Downs
Social security payments including Age Pension,Commonwealth Seniors Health Card, and Pensioner Concession Card.
Cnr Davey and Young Sts Frankston7-9 Codrington Street Cranbourne332 Main St Mornington
Reply Paid 7800, Canberra BC ACT 2610
Carers 13 2717Complaints and feedback 1800 132 468Multilingual phone 13 1202Older Australians 13 2300Phone self service 13 6240Scams and identity theft 1800 941 126www.humanservices.gov.au
Investigates complaints from people treated unfairly or unreasonably by government agencies.
1300 362 072www.ombudsman.gov.au
Community Centres and Neighbourhood Houses
Belvedere Community Centre36 Belvedere Rd Seaford9776 8922www.belvedere.org.au
Ebdale Community Hub and Learning Centre20 Ebdale St Frankston03 9293 7102www.frankston.vic.gov.au
Frankston North Community Centre26 Mahogany Ave Frankston North8773 9545Frankston South Community and Recreation Centre55 Towerhill Rd Frankston South9293 7122
Karingal PLACE103 Ashleigh Ave Frankston8786 6650
Langwarrin Community Centre2 Lang Rd Langwarrin9789 7653www.langwarrincc.org.au
Lyrebird Community Centre203 Lyrebird Dr Carrum Downs9782 0133www.lyrebird.org.au
Mount Eliza Neighbourhood House90-100 Canadian Bay Rd Mount Eliza9787 8160www.mountelizanh.com.au
Orwil Street Community House16 Orwil St Frankston9783 5073www.orwilst.org.au
Community Support Frankston
Emergency food, grocery vouchers, help with utility bills, referrals and advocacy for people in the City of Frankston.
35 Beach St Frankston9783 7284www.frankston.net
Frankston City Council30 Davey St FrankstonShop 6, 230 Cranbourne Rd Langwarrin1/6 Broughton St Seaford1300 322 322www.frankston.vic.gov.au
Mornington Peninsula Shire2 Queen St Mornington1300 850 600www.mornpen.vic.gov.au
Crime Stoppers (and Hoon Hotline)
Confidential reporting of crime information1800 333 000www.crimestoppersvic.com.au
Support and information for people living with dementia, their carers, and family.
National Dementia Helpline 1800 100 500www.dementia.org.au
Department of Veterans’ Affairs (DVA)
Support and information for veterans and their dependants.
300 Latrobe St MelbourneGPO Box 9998, Brisbane QLD 40011800 555 254www.dva.gov.au
Working to reduce the impact of diabetes on the community.
National Diabetes Services Helpline 1300 136 588www.diabetesaustralia.com.au
Do Not Call Register
List your number to reduce telemarketing calls.
1300 792 958www.donotcall.gov.au
Elder Rights Advocacy
Information and advocacy about aged care concerns.
1800 700 600www.era.asn.au
Emergencies - Police, Fire, Ambulance
Ask for the service you need, wait to be connected.
Energy and Water Ombudsman Victoria
Resolves disputes between Victorians and their energy and water companies.
1800 500 509www.ewov.com.au
Environment Protection Authority (EPA)
35 Langhorne Street, Dandenong 317524-hour pollution hotline 1300 372 842www.epa.vic.gov.au
Family Violence Response Centre
Supporting women and children to live free from family violence.
Family Violence Response 1800 015 188www.safesteps.org.au
Frankston Community Health
2 Hastings Rd Frankston9784 8100www.peninsulahealth.org.au
2 Hastings Rd Frankston9784 7777www.peninsulahealth.org.au
183 Cranbourne Rd, Frankston9783 2288www.frankstonrsl.com.au
Support for anyone affected by gambling.1800 858 858www.gamblinghelponline.org.au
Golf Links Road Rehabilitation Centre
125 Golf Links Rd Frankston9784 8799www.peninsulahealth.org.au
GP After Hours Helpline
After assessment by a registered nurse, you can speak directly to a GP.1800 022 222
Free phone counselling for individuals and families experiencing loss and grief.
1300 845 745www.griefline.org.au
Health Services Directory
Find health services (GPs, pharmacies, hospitals).
Health Complaints Commissioner
Resolves complaints about healthcare and the handling of health information.
Level 26, 570 Bourke St Melbourne1300 582 113www.hcc.vic.gov.au
Provider of government-funded hearing services.
Heart Foundation Helpline
Personalised information on heart health, nutrition and a healthy lifestyle.
Including citizenship, visas, immigration,border protection and national security.
Kidney Health Australia
Helping people with kidney disease to improvehealth outcomes.
125 Cecil St South Melbourne1800 454 363www.kidney.org.au
City of Frankston
Frankston Library60 Playne St Frankston9784 1020
Carrum Downs Library203 Lyrebird Dr Carrum Downs8773 9539
Seaford Library1/6R Broughton St Seaford9784 1048
Mornington Peninsula Shire
Mornington LibraryVancouver St Mornington5950 1820www.mornpen.vic.gov.au
24 hour crisis support and suicide prevention.
Meals on Wheels (City of Frankston)
Payments that can help when you use health care services or buy medicines.
GPO Box 9822 Melbourne VIC 3001Cnr Davey and Young Sts Frankston7-9 Codrington Street Cranbourne332 Main St MorningtonContinence Aids Payment 1800 239 309Feedback and complaints 1800 132 468General enquiries 13 2011myGov help desk 13 2307Pharmaceutical Benefits Scheme 13 2290Telephone claims 1300 360 460Translating and Interpreting 13 1450www.humanservices.gov.au
Information on prescription, over-the-counter and complementary medicines.
1300 633 424www.nps.org.au/medicines-line
Men of all ages can meet, share stories, hobbies, skills and experiences.
Frankston Men’s Shed14 Hastings Rd Frankston9784 8403
Langwarrin Men’s Shed185N Frankston/Cranbourne Rd Langwarrinwww.langwarrinmensshed.org.au
Pines Men’s Shed14 Stringybark Cres Frankston North9786 1008www.pinesmensshed.com
Mental Health Complaints Commissioner
Safeguards rights and resolves complaints about public mental health services.
Level 26, 570 Bourke St Melbourne1800 246 054www.mhcc.vic.gov.au
Specialist geriatric assessment facility with medical, nursing and allied health services.
24 Separation St Mornington5976 9000www.peninsulahealth.org.au
Mornington Community Health
62 Tanti Ave Mornington5970 2000www.peninsulahealth.org.au
Mornington Peninsula Legacy
Helping families after the injury or death of a spouse or parent, during or after defence force service.
1283 Nepean Hwy, Mt Eliza9708 8201www.legacy.com.au
Mount Eliza Neighbourhood House
90 Canadian Bay Rd Mount Eliza9787 8160www.mountelizanh.com.au
National Health Services Directory
National Security Hotline
To report suspicious behaviour.
1800 123 400
NDIS (National Disability Insurance Agency)
Individualised support for people with permanent and significant disability.
1800 800 110www.ndis.gov.au
Volunteer crime prevention and communitysafety group.
Frankston 0476 924 132www.nhw.com.au
No to Violence Men’s Referral Service
Working together to end men’s family violence.1300 766 491www.ntvmrs.org.au
Puts you directly in touch with a registered nurse for health advice around the clock.1300 60 60 24www.health.vic.gov.au
Issues passports to Australian citizens13 1232www.passports.gov.au
Peninsula Community Legal Centre
Free advice on most legal issues.441 Nepean Hwy Frankston9783 3600www.pclc.org.au
Poisons Information Centre
Advice about what to do if a person has been poisoned, bitten or stung , or has overdosed or made a mistake with medicine.13 1126www.austin.org.au/poisons
Emergency police attendance 000Report non-urgent crimes 13 1444
Carrum Downs Police Station42 Ballarto Rd Carrum Downs8770 4100
Frankston Police Station15 Fletcher Rd Frankston9784 5555
Mornington Police Station8 Main St Mornington5970 4900
Private Health Insurance Ombudsman
Assists health fund members to resolve disputes.1300 362 072www.ombudsman.gov.au
Activities include guest speakers, day trips, craft, games, picnics, lunches, dinners.
Probus Club of Frankston 9783 7140Frankston Combined Probus 9776 5176Frankston Ladies Probus Club 9789 5192Probus Club of Langwarrin Combined 0416 138 844Langwarrin Ladies Probus Club 9789 0449www.probusvic.com.au
Public Toilet Map
Publicly available toilets across Australiawww.toiletmap.gov.au
Public Transport Ombudsman
Investigates and resolves complaints againstpublic transport operators.1800 466 865www.ptovic.com.au
Public Transport Victoria (including myki)
1800 800 007www.ptv.vic.gov.au
How to recognise, avoid and report scamswww.scamwatch.gov.au
Seagull Day Club
Weekly social program including gentle exerciseand light lunch.Frankston RSL , 183 Cranbourne Rd Frankston9783 5509
Discounts for seniors on goods and services1300 797 210www.seniorsonline.vic.gov.au
Seniors Information Victoria
Free practical information about aged care, finances, housing, pensions and concessions.Level 4, 533 Little Lonsdale St Melbourne1300 13 5090www.cotavic.org.au
Seniors Online Victoria
Useful information for seniorswww.seniorsonline.vic.gov.au
Seniors Rights Victoria
Information, support, advice and education to help prevent elder abuse.Level 4, 533 Little Lonsdale St Melbourne1300 368 821www.seniorsrights.org.au
Travel advisory and consular information service24-hour consular assistance 1300 555 135www.smartraveller.gov.au
South East Water
General enquiries 13 1694Faults and Emergencies 13 2812www.southeastwater.com.au
State Emergency Service (SES)
Flood, storm, and earthquake emergency assistance13 2500www.ses.vic.gov.au
Telecommunications Industry Ombudsman
Independent dispute resolution service for telephone and internet complaints.1800 062 058www.tio.com.au
Advice, assistance and advocacy for private andpublic residential tenants.55 Johnston St FitzroyTenants Help Line 9416 2577www.tuv.org.au
University of the Third Age (U3A)
Sharing learning experiences in the age of active retirement.
U3A FrankstonKaringal Place,103 Ashleigh Ave Frankston9770 1042www.u3af.org.au
U3A MorningtonCurrawong Community Centre,5-17 Currawong St Mornington5975 9773
Centralised website for Victorian emergency information and warnings.www.emergency.vic.gov.au
Helps resolve complaints with local councils,state departments and authorities.9613 6222www.ombudsman.vic.gov.au
Supporting people who are blind or have low vision. 45 Princes Hwy Dandenong1300 847 466www.visionaustralia.org
Authorised by P Murphy, Australian Labor Party, 37 Playne St, Frankston