My Aged Care is the starting point to access Australian government-funded aged care services.

1800 200 422
www.myagedcare.gov.au

Assesses, monitors and resolves complaints about government-subsidised aged care.

1800 951 822
www.agedcarequality.gov.au

Assistance for wildlife that is injured, sick and orphaned.

37 Kenilworth Ave Frankston
0435 822 699
www.animaliawildlife.org.au

Improving quality of life for Australians living with arthritis.

1800 111 101
www.arthritisaustralia.com.au

Working to create a brighter future for people with asthma.

15 Dudley St West Melbourne 3003
1800 278 462
www.asthmaaustralia.org.au

Find Australian government information and services.

www.australia.gov.au

Conducts federal elections and referendums and maintains the Commonwealth electoral roll.

65 Frankston-Gardens Dr Carrum Downs
13 2326
www.aec.gov.au

Free independent dispute resolution for financial complaints.

1800 931 678
www.afca.org.au

Principal Australian government revenue collection agency.

Level 1, 27 Robinson St Dandenong
13 2861
www.ato.gov.au

Improving the lives of people affected by anxiety, depression, or suicide.

1300 224 636
www.beyondblue.org.au

Offers a range of services to support anyone affected by cancer.

615 St Kilda Rd Melbourne
13 11 20
www.cancer.org.au

Practical advice and support for carers, including respite care options.

1800 422 737
Emergency Respite (business hours) 1800 052 222
Emergency Respite (after hours) 1800 059 059
www.carergateway.gov.au

Shop T5, 100 Hall Rd Carrum Downs

9784 8184
www.peninsulahealth.org.au

Social security payments including Age Pension, Commonwealth Seniors Health Card, and Pensioner Concession Card.

Cnr Davey and Young Sts Frankston
7-9 Codrington Street Cranbourne
332 Main St Mornington

Reply Paid 7800, Canberra BC ACT 2610

Carers 13 2717
Complaints and feedback 1800 132 468
Multilingual phone 13 1202
Older Australians 13 2300
Phone self service 13 6240
Scams and identity theft 1800 941 126

www.humanservices.gov.au

Investigates complaints from people treated unfairly or unreasonably by government agencies.

1300 362 072
www.ombudsman.gov.au

Belvedere Community Centre
36 Belvedere Rd Seaford
9776 8922
www.belvedere.org.au

Ebdale Community Hub and Learning Centre
20 Ebdale St Frankston
03 9293 7102
www.frankston.vic.gov.au

Frankston North Community Centre
26 Mahogany Ave Frankston North
8773 9545
Frankston South Community and Recreation Centre
55 Towerhill Rd Frankston South
9293 7122

Frankston South Community and Recreation Centre
55 Towerhill Rd Frankston South 
9293 7122

Karingal PLACE
103 Ashleigh Ave Frankston
8786 6650

Langwarrin Community Centre
2 Lang Rd Langwarrin
9789 7653
www.langwarrincc.org.au

Lyrebird Community Centre
203 Lyrebird Dr Carrum Downs
9782 0133
www.lyrebird.org.au

Mount Eliza Neighbourhood House
90-100 Canadian Bay Rd Mount Eliza
9787 8160
www.mountelizanh.com.au

Orwil Street Community House
16 Orwil St Frankston
9783 5073
www.orwilst.org.au

Emergency food, grocery vouchers, help with utility bills, referrals and advocacy for people in the City of Frankston.

35 Beach St Frankston
9783 7284
www.frankston.net

Frankston City Council
30 Davey St Frankston
Shop 6, 230 Cranbourne Rd Langwarrin
1/6 Broughton St Seaford
1300 322 322
www.frankston.vic.gov.au

Mornington Peninsula Shire Council
2 Queen St Mornington
1300 850 600
www.mornpen.vic.gov.au

Confidential reporting of crime information.

1800 333 000
www.crimestoppersvic.com.au

Support and information for people living with dementia, their carers, and family.

National Dementia Helpline 1800 100 500
www.dementia.org.au

Support and information for veterans and their dependants.

300 Latrobe St Melbourne
GPO Box 9998, Brisbane QLD 4001
1800 555 254
www.dva.gov.au

Working to reduce the impact of diabetes on the community.

National Diabetes Services Helpline 1300 136 588
www.diabetesaustralia.com.au

List your number to reduce telemarketing calls.

1300 792 958
www.donotcall.gov.au

Information and advocacy about aged care concerns.

1800 700 600
www.era.asn.au

Call 000

Ask for the service you need, wait to be connected.

Resolves disputes between Victorians and their energy and water companies.

1800 500 509
www.ewov.com.au

EPA is Victoria's regulator working to prevent harm from pollution and waste.

35 Langhorne Street, Dandenong 3175
1300 372 842 24-hour pollution hotline
www.epa.vic.gov.au

Supporting women and children to live free from family violence.

Family Violence Response 1800 015 188
www.safesteps.org.au

2 Hastings Rd Frankston
9784 8100
www.peninsulahealth.org.au

2 Hastings Rd Frankston
9784 7777
www.peninsulahealth.org.au

183 Cranbourne Rd Frankston
9783 2288
www.frankstonrsl.com.au

Support for anyone affected by gambling.

1800 858 858
www.gamblinghelponline.org.au

125 Golf Links Rd Frankston
9784 8799
www.peninsulahealth.org.au

After assessment by a registered nurse, you can speak directly to a GP.

1800 022 222

A grass-roots advocacy group, organised by federal electoral boundaries, which supports people seeking asylum.

www.grandmothersforrefugees.com/

Dunkley Co-ordinator

Maryanne Barclay

Phone 0400 201 689

Email [email protected]

Free phone counselling for individuals and families experiencing loss and grief.

1300 845 745
www.griefline.org.au

Find health services (GPs, pharmacies, hospitals).

www.nhsd.com.au

Resolves complaints about healthcare and the handling of health information.

Level 26, 570 Bourke St Melbourne
1300 582 113
www.hcc.vic.gov.au

Provider of government-funded hearing services.

13 44 32
www.hearing.com.au

Personalised information on heart health, nutrition and a healthy lifestyle.

13 11 12
www.heartfoundation.org.au

Including citizenship, visas, immigration,
border protection and national security.

13 18 81
www.homeaffairs.gov.au

Helping people with kidney disease to improve health outcomes.

125 Cecil St South Melbourne
1800 454 363
www.kidney.org.au

City of Frankston

https://library.frankston.vic.gov.au

Frankston Library
60 Playne St Frankston
9784 1020

Carrum Downs Library
203 Lyrebird Dr Carrum Downs
8773 9539

Seaford Library
1/6R Broughton St Seaford
9784 1048

Mornington Peninsula Shire

www.mornpen.vic.gov.au

Mornington Library
Vancouver St Mornington
5950 1820

24 hour crisis support and suicide prevention.

13 11 14
www.lifeline.org.au

9784 1933
www.frankston.vic.gov.au

Payments that can help when you use health care services or buy medicines.

GPO Box 9822 Melbourne VIC 3001
Cnr Davey and Young Sts Frankston
7-9 Codrington Street Cranbourne
332 Main St Mornington

Continence Aids Payment 1800 239 309
Feedback and complaints 1800 132 468
General enquiries 13 2011
myGov help desk 13 2307
Pharmaceutical Benefits Scheme 13 2290
Telephone claims 1300 360 460
Translating and Interpreting 13 1450
www.humanservices.gov.au

Information on prescription, over-the-counter and complementary medicines.

1300 633 424
www.nps.org.au/medicines-line

Men of all ages can meet, share stories, hobbies, skills and experiences.

Frankston Men’s Shed
14 Hastings Rd Frankston
9784 8403

Langwarrin Men’s Shed
185N Frankston/Cranbourne Rd Langwarrin
www.langwarrinmensshed.org.au

Pines Men’s Shed
14 Stringybark Cres Frankston North
9786 1008
www.pinesmensshed.com

Mt Eliza Men's Shed
32 Old Mornington Rd 
0415 886 000
www.mountelizamensshed.org

Safeguards rights and resolves complaints about public mental health services.

Level 26, 570 Bourke St Melbourne
1800 246 054
www.mhcc.vic.gov.au

Specialist geriatric assessment facility with medical, nursing and allied health services.

24 Separation St Mornington
5976 9000
www.peninsulahealth.org.au

62 Tanti Ave Mornington
5970 2000
www.peninsulahealth.org.au

Helping families after the injury or death of a spouse or parent, during or after defence force service.

1283 Nepean Hwy, Mt Eliza
9708 8201
www.legacy.com.au

Find health services (GPs, pharmacies, hospitals).

www.nhsd.com.au

To report suspicious behaviour.

1800 123 400

www.nationalsecurity.gov.au

A national service dedicated to stroke recovery and support.

Level 7, 461 Bourke Street Melbourne VIC 3000

03 9670 1000

strokefoundation.org.au

Individualised support for people with permanent and significant disability.

1800 800 110
www.ndis.gov.au

Volunteer crime prevention and community safety group.

Frankston 0476 924 132
www.nhw.com.au

Working together to end men’s family violence.

1300 766 491
www.ntvmrs.org.au

Puts you directly in touch with a registered nurse for health advice around the clock.

1300 60 60 24
www.health.vic.gov.au

Issues passports to Australian citizens.

13 12 32
www.passports.gov.au

Free advice on most legal issues.

441 Nepean Hwy Frankston
9783 3600
www.pclc.org.au

Advice about what to do if a person has been poisoned, bitten or stung, or has overdosed or made a mistake with medicine.

13 11 26
www.austin.org.au/poisons

Emergency police attendance 000
Report non-urgent crimes 13 14 44

Carrum Downs Police Station
42 Ballarto Rd Carrum Downs
8770 4100

Frankston Police Station
15 Fletcher Rd Frankston
9784 5555

Mornington Police Station
8 Main St Mornington
5970 4900

Assists health fund members to resolve disputes.

1300 362 072
www.ombudsman.gov.au

Activities include guest speakers, day trips, craft, games, picnics, lunches, dinners.

Probus Club of Frankston 9783 7140
Frankston Combined Probus 0450 916 366
Frankston Ladies Probus Club 0408 140 469
Probus Club of Langwarrin Combined 0416 138 844
Langwarrin Ladies Probus Club 9789 0449        Probus Club of Seaford 0419 326 085              Probus Club of Mount Eliza 0408 592 905

www.probusvic.com.au

Publicly available toilets across Australia.

www.toiletmap.gov.au

Investigates and resolves complaints against public transport operators.

1800 466 865
www.ptovic.com.au

1800 800 007
www.ptv.vic.gov.au

How to recognise, avoid and report scams.

www.scamwatch.gov.au

Discounts for seniors on goods and services.

1300 797 210
www.seniorsonline.vic.gov.au

Free practical information about aged care, finances, housing, pensions and concessions.

Level 4, 533 Little Lonsdale St Melbourne
1300 13 5090
www.cotavic.org.au

Useful information for seniors.

www.seniorsonline.vic.gov.au

Information, support, advice and education to help prevent elder abuse.

Level 4, 533 Little Lonsdale St Melbourne
1300 368 821
www.seniorsrights.org.au

17 Station St Seaford
9786 5880
www.seafordrsl.com.au

Travel advisory and consular information service.

24-hour consular assistance 1300 555 135
www.smartraveller.gov.au

General enquiries 13 1694
Faults and Emergencies 13 2812
www.southeastwater.com.au

Flood, storm, and earthquake emergency assistance. 

13 25 00
www.ses.vic.gov.au

Information and support for victims of stroke and their families.

https://strokefoundation.org.au/

Independent dispute resolution service for telephone and internet complaints.

1800 062 058
www.tio.com.au

Advice, assistance and advocacy for private and public residential tenants.

55 Johnston St Fitzroy
Tenants Help Line 9416 2577
www.tuv.org.au

Sharing learning experiences in the age of active retirement.

U3A Frankston
Karingal Place,
103 Ashleigh Ave Frankston
9770 1042
www.u3af.org.au

U3A Mornington
Currawong Community Centre,
5-17 Currawong St Mornington
5975 9773

Centralised website for Victorian emergency information and warnings.

www.emergency.vic.gov.au

Helps resolve complaints with local councils,
state departments and authorities.

9613 6222
www.ombudsman.vic.gov.au

Supporting people who are blind or have low vision. 

45 Princes Hwy Dandenong
1300 847 466
www.visionaustralia.org